Champion Hot Tubs
Company Overview
Champion Hot Tubs is a premium hot tub retailer operating across multiple showroom locations in the UK. They supply, install, and service hot tubs and swim spas for both residential and commercial customers, with a growing team spread across multiple sites.
With a mobile workforce, multiple showrooms, and growing headcount, their telecoms had become fragmented — different contracts, different networks, and no central management. They came to Halstone to bring it all under control.
10x
Faster device provisioning for new starters
2
Suppliers replaced by one managed account
100%
Staff on appropriate business tariffs within 4 weeks
The Challenge
When Champion Hot Tubs first approached Halstone, their telecoms setup had grown organically — and messily. A mix of consumer SIMs, outdated business contracts, and no central oversight was creating headaches for management and costing more than it should.
- ✗ Staff on a mix of consumer and outdated business tariffs — no consistency and no volume pricing
- ✗ Two separate mobile providers — separate bills, separate portals, no unified view of usage
- ✗ Device provisioning for new staff taking days — contracts managed manually with no MDM in place
- ✗ No visibility over data usage across the team — overages occurring regularly and going unnoticed until billing
- ✗ Poor mobile coverage for staff based in certain locations — affecting day-to-day communication
Our Solution
After a thorough review of Champion Hot Tubs’ existing contracts, usage, and requirements, Halstone put together a consolidated solution on O2 Business — selected for its superior coverage across the locations the team operated in.
- ➤ Migrated all staff mobiles to a single O2 Business account with a shared data pool and consistent tariffs
- ➤ Introduced O2 Business Manager portal — full visibility over every device, usage, and spend in one dashboard
- ➤ Set up MDM for device provisioning — new starters can be onboarded and issued a managed SIM within hours
- ➤ Configured data usage alerts to notify management before overages occur — eliminating bill surprises
- ➤ Assigned a dedicated Halstone account manager — single point of contact for all queries, changes, and renewals
The Results
Within four weeks of switching to Halstone’s managed solution, Champion Hot Tubs had full visibility and control over their entire mobile estate for the first time.
- ✓ Device provisioning time reduced from several days to under an hour — 10x faster for new staff onboarding
- ✓ Two separate supplier relationships replaced by one managed Halstone account — one bill, one contact
- ✓ 100% of staff migrated to appropriate O2 Business tariffs within four weeks of engagement
- ✓ Full usage visibility through O2 Business Manager — no more unexpected overages on monthly invoices
- ✓ Improved mobile coverage across all showroom locations — staff now reliably connected during customer-facing hours
Key Takeaways
Champion Hot Tubs now has complete visibility across every device, every contract, and every bill — from a single account manager at Halstone. What used to be a time-consuming admin burden is now handled automatically, with proactive support from the team when anything changes.
The biggest shift wasn’t the cost saving — it was the time saved. The Champion Hot Tubs team no longer thinks about their telecoms. It just works.
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